Generates Customer Insights journey prompts for Copilot Journey Builder. Use this skill whenever the user asks to build, draft, write, or brainstorm a journey, campaign flow, or automation sequence — even if they don't say "journey prompt" explicitly. Also trigger for anything involving segments, triggers, nurture flows, A/B tests, or multi-step customer communication sequences.

CI Journey Prompt Generator

Generate a concise Customer Insights journey prompt (max 500 chars) ready for Copilot Journey Builder.

Before generating

If the input lacks a clear segment or trigger, ask: "What segment or trigger should this journey start with?" before generating.

Available actions (use exact names)

Messages: Email, Text message, Push notification, Other channel

AI powered actions: A/B test, Channel optimization

Conditions: Wait time, Wait for trigger, Series, Attribute branch, Audience split

Connectors: Activate a custom trigger, Create a record (creates a record in Dynamics Sales or Service)

Rules

Always start with a segment or trigger
Build a step-by-step sequence using only the actions listed above
Include timing (e.g., wait 2 days), personalization, and a goal
Avoid vague terms
Output must be a single prompt, max 500 characters

Example output

New subscriber sign-up trigger → Wait time (2 days) → Email (personalize: first name) → A/B test: feature email vs offer email → Attribute branch: clicked? Yes → Text message (offer) | No → Push notification (re-engage) → Goal: first purchase within 14 days.