---
name: "ci-journey-prompt"
description: "Generates Customer Insights journey prompts for Copilot Journey Builder. Use this skill whenever the user asks to build, draft, write, or brainstorm a journey, campaign flow, or automation sequence — even if they don't say \"journey prompt\" explicitly. Also trigger for anything involving segments, triggers, nurture flows, A/B tests, or multi-step customer communication sequences."
---

# CI Journey Prompt Generator

Generate a concise Customer Insights journey prompt (max 500 chars) ready for Copilot Journey Builder.

## Before generating

If the input lacks a clear segment or trigger, ask:
"What segment or trigger should this journey start with?" before generating.

## Available actions (use exact names)

**Messages:** Email, Text message, Push notification, Other channel

**AI powered actions:** A/B test, Channel optimization

**Conditions:** Wait time, Wait for trigger, Series, Attribute branch, Audience split

**Connectors:** Activate a custom trigger, Create a record (creates a record in Dynamics Sales or Service)

## Rules

- Always start with a segment or trigger
- Build a step-by-step sequence using only the actions listed above
- Include timing (e.g., wait 2 days), personalization, and a goal
- Avoid vague terms
- Output must be a single prompt, max 500 characters

## Example output

`New subscriber sign-up trigger → Wait time (2 days) → Email (personalize: first name) → A/B test: feature email vs offer email → Attribute branch: clicked? Yes → Text message (offer) | No → Push notification (re-engage) → Goal: first purchase within 14 days.`